+92 301 0252111 sales@parasofficial.com
Refund policy
Return & Exchange Policy — Paras Apparel
:root {
--gold: #C9A84C;
--gold-light: #E8D5A3;
--gold-dim: #8B6E2E;
--ink: #0E0C0A;
--cream: #F7F3EC;
--warm-white: #FDFAF5;
--muted: #7A6E62;
--border: rgba(201,168,76,0.25);
}
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
body {
background-color: var(--warm-white);
color: var(--ink);
font-family: 'Jost', sans-serif;
font-weight: 300;
line-height: 1.8;
min-height: 100vh;
}
/* Decorative top bar */
.top-bar {
height: 3px;
background: linear-gradient(90deg, transparent, var(--gold), var(--gold-light), var(--gold), transparent);
}
header {
text-align: center;
padding: 56px 24px 0;
position: relative;
}
.brand-name {
font-family: 'Cormorant Garamond', serif;
font-size: 13px;
font-weight: 400;
letter-spacing: 0.35em;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 28px;
}
.ornament {
display: flex;
align-items: center;
justify-content: center;
gap: 16px;
margin-bottom: 28px;
}
.ornament-line {
width: 80px;
height: 1px;
background: linear-gradient(90deg, transparent, var(--gold));
}
.ornament-line.right {
background: linear-gradient(90deg, var(--gold), transparent);
}
.ornament-diamond {
width: 6px;
height: 6px;
background: var(--gold);
transform: rotate(45deg);
}
h1 {
font-family: 'Cormorant Garamond', serif;
font-size: clamp(36px, 6vw, 62px);
font-weight: 300;
letter-spacing: 0.02em;
line-height: 1.1;
color: var(--ink);
margin-bottom: 16px;
}
h1 em {
font-style: italic;
color: var(--gold-dim);
}
.header-subtitle {
font-size: 13px;
letter-spacing: 0.2em;
text-transform: uppercase;
color: var(--muted);
margin-bottom: 52px;
}
/* Main layout */
main {
max-width: 860px;
margin: 0 auto;
padding: 0 24px 80px;
}
/* Badge */
.policy-badge {
display: flex;
align-items: center;
justify-content: center;
margin-bottom: 60px;
}
.badge-inner {
border: 1px solid var(--border);
background: linear-gradient(135deg, #FDFAF5, #F7F3EC);
padding: 18px 40px;
text-align: center;
position: relative;
}
.badge-inner::before, .badge-inner::after {
content: '';
position: absolute;
width: 10px;
height: 10px;
border: 1px solid var(--gold);
}
.badge-inner::before { top: -5px; left: -5px; border-right: none; border-bottom: none; }
.badge-inner::after { bottom: -5px; right: -5px; border-left: none; border-top: none; }
.badge-days {
font-family: 'Cormorant Garamond', serif;
font-size: 52px;
font-weight: 600;
color: var(--gold);
line-height: 1;
display: block;
}
.badge-text {
font-size: 11px;
letter-spacing: 0.3em;
text-transform: uppercase;
color: var(--muted);
display: block;
margin-top: 4px;
}
/* Intro */
.intro {
font-family: 'Cormorant Garamond', serif;
font-size: 19px;
font-weight: 300;
font-style: italic;
color: var(--muted);
text-align: center;
max-width: 600px;
margin: 0 auto 64px;
line-height: 1.7;
}
/* Section */
.section {
margin-bottom: 52px;
padding-bottom: 52px;
border-bottom: 1px solid var(--border);
animation: fadeUp 0.6s ease both;
}
.section:last-of-type { border-bottom: none; }
@keyframes fadeUp {
from { opacity: 0; transform: translateY(20px); }
to { opacity: 1; transform: translateY(0); }
}
.section:nth-child(1) { animation-delay: 0.1s; }
.section:nth-child(2) { animation-delay: 0.2s; }
.section:nth-child(3) { animation-delay: 0.3s; }
.section:nth-child(4) { animation-delay: 0.4s; }
.section:nth-child(5) { animation-delay: 0.5s; }
.section:nth-child(6) { animation-delay: 0.6s; }
.section-header {
display: flex;
align-items: center;
gap: 16px;
margin-bottom: 24px;
}
.section-number {
font-family: 'Cormorant Garamond', serif;
font-size: 11px;
color: var(--gold);
letter-spacing: 0.15em;
min-width: 28px;
}
h2 {
font-family: 'Cormorant Garamond', serif;
font-size: 26px;
font-weight: 400;
color: var(--ink);
letter-spacing: 0.01em;
}
.section-line {
flex: 1;
height: 1px;
background: linear-gradient(90deg, var(--border), transparent);
}
p {
font-size: 15px;
color: #3a3530;
line-height: 1.85;
margin-bottom: 16px;
}
p:last-child { margin-bottom: 0; }
/* List */
ul.policy-list {
list-style: none;
padding: 0;
margin-top: 8px;
}
ul.policy-list li {
font-size: 15px;
color: #3a3530;
line-height: 1.8;
padding: 10px 0 10px 28px;
border-bottom: 1px solid rgba(201,168,76,0.12);
position: relative;
}
ul.policy-list li:last-child { border-bottom: none; }
ul.policy-list li::before {
content: '◈';
position: absolute;
left: 0;
color: var(--gold);
font-size: 10px;
top: 13px;
}
/* Highlight box */
.highlight-box {
background: linear-gradient(135deg, #FDF8EE, #F5EDD8);
border-left: 2px solid var(--gold);
padding: 24px 28px;
margin: 24px 0;
position: relative;
}
.highlight-box p {
margin: 0;
font-family: 'Cormorant Garamond', serif;
font-size: 17px;
font-style: italic;
color: var(--ink);
}
/* Process steps */
.steps {
counter-reset: step;
margin-top: 8px;
}
.step {
display: flex;
gap: 20px;
padding: 20px 0;
border-bottom: 1px solid rgba(201,168,76,0.12);
align-items: flex-start;
}
.step:last-child { border-bottom: none; }
.step-num {
font-family: 'Cormorant Garamond', serif;
font-size: 28px;
font-weight: 600;
color: var(--gold-light);
line-height: 1;
min-width: 32px;
padding-top: 2px;
}
.step-content strong {
display: block;
font-family: 'Cormorant Garamond', serif;
font-size: 18px;
font-weight: 400;
color: var(--ink);
margin-bottom: 4px;
}
.step-content p {
font-size: 14px;
color: var(--muted);
margin: 0;
line-height: 1.7;
}
/* Non-returnable */
.no-return-grid {
display: grid;
grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
gap: 12px;
margin-top: 8px;
}
.no-return-item {
border: 1px solid var(--border);
padding: 16px 18px;
font-size: 14px;
color: var(--muted);
position: relative;
}
.no-return-item::before {
content: '×';
color: #B88A8A;
font-size: 16px;
margin-right: 8px;
font-weight: 300;
}
/* Contact section */
.contact-section {
background: var(--ink);
color: var(--cream);
padding: 48px 40px;
text-align: center;
margin-top: 60px;
position: relative;
overflow: hidden;
}
.contact-section::before {
content: '';
position: absolute;
inset: 0;
background: repeating-linear-gradient(
45deg,
transparent,
transparent 40px,
rgba(201,168,76,0.03) 40px,
rgba(201,168,76,0.03) 41px
);
}
.contact-section > * { position: relative; }
.contact-section h3 {
font-family: 'Cormorant Garamond', serif;
font-size: 28px;
font-weight: 300;
color: var(--gold-light);
margin-bottom: 12px;
}
.contact-section p {
color: rgba(247,243,236,0.7);
font-size: 14px;
margin-bottom: 28px;
}
.contact-links {
display: flex;
gap: 20px;
justify-content: center;
flex-wrap: wrap;
}
.contact-link {
border: 1px solid rgba(201,168,76,0.4);
color: var(--gold-light);
text-decoration: none;
padding: 12px 28px;
font-size: 12px;
letter-spacing: 0.2em;
text-transform: uppercase;
transition: all 0.25s ease;
font-family: 'Jost', sans-serif;
font-weight: 400;
}
.contact-link:hover {
background: var(--gold);
color: var(--ink);
border-color: var(--gold);
}
/* Last updated */
.last-updated {
text-align: center;
font-size: 12px;
color: var(--muted);
letter-spacing: 0.15em;
text-transform: uppercase;
padding: 32px 0 0;
}
/* Footer ornament */
.footer-ornament {
text-align: center;
padding: 32px 0;
color: var(--gold);
font-size: 18px;
letter-spacing: 0.4em;
}
@media (max-width: 600px) {
header { padding: 40px 20px 0; }
main { padding: 0 20px 60px; }
.contact-section { padding: 40px 24px; }
h1 { font-size: 36px; }
}
Return & Exchange
Paras Apparel
Return & Exchange
Policy
Your confidence, guaranteed
14
Day Return & Exchange Window
We want every Paras Apparel piece to feel as extraordinary on you as it looks. If something isn't right, we're here to make it right — gracefully.
01
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must meet the following conditions within 14 days of the delivery date:
- Item is unused, unworn, and in its original condition
- All original tags are attached and intact
- Item is in its original packaging (garment bag, box, or wrap)
- Proof of purchase (order confirmation or receipt) is included
- Item has not been washed, altered, or dry-cleaned
02
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned or exchanged:
Items worn or washed
Items without original tags
Sale or discounted items
Custom or made-to-order pieces
Items damaged by the customer
Items returned after 14 days
Items showing signs of wear, fragrance, makeup, or alteration will not be accepted and will be returned to the customer at their expense.
03
How to Initiate a Return or Exchange
The process is simple and straightforward. Please follow these steps:
1
Contact Us Within 14 Days
Email us at support@parasofficial.com or reach out via our contact page with your order number and reason for return or exchange.
2
Receive a Return Authorisation
Our team will review your request within 1–2 business days and send you a Return Authorisation (RA) number and return instructions.
3
Pack & Ship Your Item
Securely pack the item in its original packaging. Write your RA number clearly on the outside of the parcel. Ship it to the address provided.
4
Inspection & Resolution
Once received, we inspect the item within 2–3 business days. For exchanges, your new item is dispatched immediately. For returns, your refund is processed within 5–7 business days.
04
Exchange Policy
We gladly offer exchanges for a different size or colour of the same item, subject to stock availability. If your requested size or colour is not available, you may choose a store credit or a full refund.
- Exchanges are processed once the original item is received and inspected
- Only one exchange is permitted per order
- Customer is responsible for return shipping costs for exchanges
- Paras Apparel covers the shipping cost for the exchanged item being sent back to you
05
Refunds
Approved refunds are issued to your original payment method. Please allow the following timeframes after we confirm your refund:
- Credit / Debit Card — 5 to 7 business days
- PayPal — 3 to 5 business days
- Store Credit — issued within 24 hours
- Bank Transfer — 7 to 10 business days
Original shipping charges are non-refundable unless the return is due to a fault or error on our part.
06
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. Include clear photographs of the item and packaging so we can resolve the issue promptly.
In such cases, Paras Apparel will cover all return and re-shipment costs, and you will receive a full replacement or refund at no expense to you.
Need Help?
Our team is ready to assist you — please don't hesitate to reach out.
Last Updated — May 2026